In-Home Smart Home Consultant — Install, Educate, Upsell

ADT; Charlotte (NC); On-site; USD 35,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life,

well-being benefits

Paid time off

Job summary

ADT is seeking a Smart Home Consultant in Charlotte, NC to guide residential customers in designing a home security and IoT setup. You’ll combine hands-on installation with consultative sales, showing how security, devices and apps work together to meet safety goals.

You will activate systems, educate customers on the app, and ensure each solution fits their needs. The role includes in-home consultations, upsell opportunities, and proactive support to build lasting trust.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record; may require additional licensing by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on optimal system design and setup to meet safety goals.
• Continuous learner who can adapt to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

Home network interplay understanding

System design advice

Willingness to learn

Physical ability (climb, lift)

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant in Charlotte, NC to guide residential customers in designing a home security and IoT setup. You’ll combine hands-on installation with consultative sales, showing how security, devices and apps work together to meet safety goals.

You will activate systems, educate customers on the app, and ensure each solution fits their needs. The role includes in-home consultations, upsell opportunities, and proactive support to build lasting trust.