In-Home Smart Home Consultant | Flexible Schedule

ADT; Royal Pines (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs. Comprehensive training and a company vehicle support success.

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on the best system design and setup.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors.

Responsibilities

• Deliver in‑home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home network understanding

System design advisory

Willingness to learn

Valid driver’s license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and IoT setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs. Comprehensive training and a company vehicle support success.