In-Home Smart Home Consultant — Uncapped Commissions

ADT; Columbus (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs, with opportunities to upsell based on customer goals.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; licensing may be location-based.
• Strong customer-focused communication skills; technical aptitude with smart devices.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

High school diploma or equivalent

Driver’s license

Customer service

Technical aptitude

Communication skills

Learn new tools/tech

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure each solution fits their unique needs, with opportunities to upsell based on customer goals.