In-Home Smart Home Consultant (Commission)

ADT; Uniontown (OH); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and automation setup. You’ll combine hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure each solution fits their unique needs.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup for safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Communication

Technical aptitude

Home network

Consultative sales

Adaptability

Physical ability

Driving

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and automation setup. You’ll combine hands-on installation with consultative sales, teaching customers how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure each solution fits their unique needs.