In-Home Installer/Trainer – Part-Time

Sorenson Communications, LLC; Nevada (IA); On-site; USD 18,000 - 29,000; Part time

Benefits offered by this job

Company tablet and phone

401(k) with match

Teladoc medical support

Dental and vision insurance

Employee Assistance Program

Job summary

CaptionCall is seeking a part-time Installer/Trainer who will visit customers in their homes to install CaptionCall phones and provide personalized training to help individuals with hearing loss communicate confidently. You will work independently in your local community, with a company-provided tablet and phone and opportunities for growth.

Compensation combines hourly pay with additional piece-rate earnings for completed installations and service calls, plus mileage reimbursement potential.

Qualifications

• Strong customer service and interpersonal skills.
• Comfortable working one-on-one with customers in their homes.
• Clear verbal and written communication skills in English.
• Dependable, organized, and self-motivated.
• Ability to explain technology in simple terms.
• Experience with seniors or individuals with hearing loss preferred.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers on how to use their phone and key features with patience and professionalism.
• Complete service calls and equipment exchanges as assigned.
• Maintain accurate customer records and submit required documentation.
• Retrieve, clean, and manage equipment inventory.
• Assist with community outreach and lead generation activities as needed.
• Represent CaptionCall at local events and community engagements.
• Follow all company compliance, privacy, and confidentiality requirements.
• Maintain a high level of professionalism while working in customers' homes.
• Perform other duties as assigned.

Skills

Customer service

In-home visits

Clear communication

Reliability

Explain technology

Experience with hearing loss patients

Tech basics

Education

High School Diploma or GED

Job description

CaptionCall is seeking a part-time Installer/Trainer who will visit customers in their homes to install CaptionCall phones and provide personalized training to help individuals with hearing loss communicate confidently. You will work independently in your local community, with a company-provided tablet and phone and opportunities for growth.

Compensation combines hourly pay with additional piece-rate earnings for completed installations and service calls, plus mileage reimbursement potential.