In-Home Installer & Training Specialist

CaptionCall; Albuquerque (NM); On-site; USD 13,000 - 24,000; Part time

Job summary

CaptionCall is seeking an installer/trainer to help people with hearing loss communicate. You will train customers in their homes on how to use CaptionCall phones and support local installations and events. The role offers flexible hours and potential for career growth.

The position requires basic computer skills, sales experience, and comfort working with seniors. Travel is travel-light, and evenings/weekends may be needed.

Qualifications

• Basic computer knowledge and experience.
• Sales experience.
• Experience working in the hearing health field.
• Experience working with senior citizens.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Skills

Basic computer knowledge

Sales experience

Hearing health field

Experience with seniors

Education

High School Diploma or GED

Job description

CaptionCall is seeking an installer/trainer to help people with hearing loss communicate. You will train customers in their homes on how to use CaptionCall phones and support local installations and events. The role offers flexible hours and potential for career growth.

The position requires basic computer skills, sales experience, and comfort working with seniors. Travel is travel-light, and evenings/weekends may be needed.