In-Home CaptionCall Installer & Trainer | Flexible Hours

CaptionCall; Reno (NV); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

401k 6% match with immediate vesting

TeleDoc

Dental/Orthodontia

Vision Insurance

Employee Assistance Program

Learning and Career Development

Job summary

CaptionCall is seeking a caring, customer service-oriented installer/trainer to enrich lives by installing CaptionCall phones in customers' homes and training users to communicate with confidence. Part-time with potential for growth and advancement.

Position offers mileage, tablet and phone provided, and opportunities for career development. Travel locally may be required; evenings/weekends as needed.

Qualifications

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English fluency

Evenings/weekends

Driver's license

Independent worker

Senior care experience

Basic computer skills

Education

High School Diploma or GED

Job description

CaptionCall is seeking a caring, customer service-oriented installer/trainer to enrich lives by installing CaptionCall phones in customers' homes and training users to communicate with confidence. Part-time with potential for growth and advancement.

Position offers mileage, tablet and phone provided, and opportunities for career development. Travel locally may be required; evenings/weekends as needed.