In-Cafe Digital Banking Guide & Community Connector

Capital One; California; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescripts

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Threads line - signature beverage

Job summary

Capital One is seeking a Café Ambassador at the Westfield Valley Fair location. You will be the face of our mission, guiding guests through digital banking in a high-energy, community-focused setting. This role is not a barista position, but a banking guide fostering human connections.

You’ll help guests master mobile tools, participate in local events, and uphold a culture of inclusion while staying flexible and engaged throughout the day at the café.

Qualifications

• High School Diploma, GED, or Equivalent Certification is required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Preferred: Associate’s degree or higher.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment as a community space.
• Serve as a Brand Advocate: share Capital One’s value through conversation, not traditional sales.
• Simplify the Complex: guide customers through digital banking tools and mobile apps.
• Facilitate Purposeful Impact: host local events promoting financial health and partnerships.
• Advocate & Problem-Solve: handle complaints and escalation with compliant resolution.
• Act as a Culture Carrier: foster an inclusive, detail-oriented, adaptable team environment.
• Stay Agile & Engaged: move throughout the Café to support guest experience.

Skills

Customer service

Communication skills

Flexibility

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador at the Westfield Valley Fair location. You will be the face of our mission, guiding guests through digital banking in a high-energy, community-focused setting. This role is not a barista position, but a banking guide fostering human connections.

You’ll help guests master mobile tools, participate in local events, and uphold a culture of inclusion while staying flexible and engaged throughout the day at the café.