Digital Banking Guide & Community Connector

Capital One; Santa Clara (CA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Education Assistance

401(k) with matching up to 7.5%

Paid Parental Leave

Mental Health Support

Backup Child/Elder Care

Threads gear provided

Free custom beverage

Career growth

Job summary

Capital One seeks a Café Ambassador at the Vanity Fair Mall Café in CA who engages guests, guides them through digital banking tools, and promotes Capital One’s community initiatives. This role emphasizes connection over traditional sales and requires a service mindset.

You’ll help customers navigate mobile apps, support events, and uphold brand standards while supporting a lively, inclusive space for guests and teammates.

Qualifications

• Minimum 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred; strong communication skills and teamwork.
• Ability to explain Capital One products in plain language.

Responsibilities

• Be a Natural Connector across a high‑energy, community‑oriented café space.
• Share Capital One values as a Brand Advocate with a guest‑first mindset.
• Guide guests through digital banking tools and mobile troubleshooting.
• Host local events to promote financial health and community impact.
• Advocate for customers and resolve issues in line with compliance.
• Maintain inclusivity, attention to detail, and adaptability throughout shifts.

Skills

Customer Service

Communication

Brand Advocate

Community Engagement

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One seeks a Café Ambassador at the Vanity Fair Mall Café in CA who engages guests, guides them through digital banking tools, and promotes Capital One’s community initiatives. This role emphasizes connection over traditional sales and requires a service mindset.

You’ll help customers navigate mobile apps, support events, and uphold brand standards while supporting a lively, inclusive space for guests and teammates.