Digital Banking Guide & Community Connector

Capital One; Columbus (OH); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescrips ("

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One in Columbus, OH is seeking a Café Ambassador to be the face of our mission to change banking for good. You will move through the Café as a high-energy, people-centered banking guide, not behind a counter.

You’ll demonstrate Capital One’s products through conversation, help guests navigate digital tools, host local events, and ensure compliant issue resolution while staying adaptable in a dynamic community hub. This is a full-time role with strong growth potential.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Banking or financial services experience is a plus.

Responsibilities

• Engage with guests in a high-energy environment as a Café Ambassador.
• Guide customers through Capital One's digital tools and mobile apps.
• Host local events promoting financial health and serve as a brand steward.

Skills

Customer Service

Communication

Adaptability

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Columbus, OH is seeking a Café Ambassador to be the face of our mission to change banking for good. You will move through the Café as a high-energy, people-centered banking guide, not behind a counter.

You’ll demonstrate Capital One’s products through conversation, help guests navigate digital tools, host local events, and ensure compliant issue resolution while staying adaptable in a dynamic community hub. This is a full-time role with strong growth potential.