In-Branch CSR & Referrals Specialist

WesBanco; Huntington (WV); On-site; USD 26,000 - 32,000; Full time

Job summary

WesBanco in Huntington, WV is seeking a Customer Service Representative to work 100% in office. The CSR processes transactions, delivers excellent customer service, and supports sales referrals while maintaining security and accurate record-keeping.

Ideal candidates have basic cash handling experience and are familiar with banking procedures. The role emphasizes teamwork, confidentiality, and strong product knowledge to meet customer needs.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Responsibilities

• Accept and accurately process all financial service transactions.
• Maintain cash drawer and balance cash handling procedures.
• Follow security and audit procedures.
• Assist customers with inquiries and referrals to appropriate business lines.
• Develop knowledge of WesBanco products and services.
• Support banking center operations and respond to customer needs.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco in Huntington, WV is seeking a Customer Service Representative to work 100% in office. The CSR processes transactions, delivers excellent customer service, and supports sales referrals while maintaining security and accurate record-keeping.

Ideal candidates have basic cash handling experience and are familiar with banking procedures. The role emphasizes teamwork, confidentiality, and strong product knowledge to meet customer needs.