Banking CSR: Customer Service & Referrals Specialist

WesBanco, Inc.; Clarksburg (WV); On-site; USD 18,000 - 28,000; Full time

Job summary

WesBanco, Inc. in Clarksburg, WV seeks a Customer Service Representative to professionally handle financial transactions, deliver outstanding service, and protect customer information.

The CSR will identify referral opportunities, support daily banking operations, and maintain product knowledge to assist customers effectively. The position emphasizes accuracy, security, and teamwork within the Banking Center, with a focus on meeting customer needs and balancing the cash drawer as part of daily

Qualifications

• High School Diploma or GED is required.
• At least 1 year of cash handling, sales, or customer service experience preferred.
• Ability to balance cash drawer and follow cash handling procedures.
• Strong product knowledge for effective selling and service.

Responsibilities

• Accept and accurately process all financial service transactions.
• Balance cash drawer and follow proper cash handling procedures.
• Provide excellent customer service as the first contact for customers.
• Identify and pursue referral opportunities and direct to appropriate banking lines.
• Answer inbound calls and support Banking Center needs.

Skills

Customer service

Cash handling

Sales experience

Product knowledge

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Clarksburg, WV seeks a Customer Service Representative to professionally handle financial transactions, deliver outstanding service, and protect customer information.

The CSR will identify referral opportunities, support daily banking operations, and maintain product knowledge to assist customers effectively. The position emphasizes accuracy, security, and teamwork within the Banking Center, with a focus on meeting customer needs and balancing the cash drawer as part of daily