In-Branch Customer Service & Referral Specialist

WesBanco; Hurricane (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative to handle transactions and inquiries with accuracy and courtesy. You will be the first point of contact for customers and process routine financial services while identifying referral opportunities to support banking goals.

This on-site role requires strong cash handling, sales, and communication skills, the ability to maintain confidentiality, and a commitment to excellent service in a team environment.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of Cash Handling, Sales or Customer Service experience preferred.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and balancing procedures.
• Maintains confidentiality and security of employee and customer information.
• Supports the Banking Center by answering calls and handling additional duties.
• Develops working knowledge of WesBanco products and services.
• Meets and contributes to referral goals and follows up on customer needs.

Skills

Customer Service

Cash Handling

Sales

Communication

Education

High School Diploma

Job description

WesBanco is seeking a Customer Service Representative to handle transactions and inquiries with accuracy and courtesy. You will be the first point of contact for customers and process routine financial services while identifying referral opportunities to support banking goals.

This on-site role requires strong cash handling, sales, and communication skills, the ability to maintain confidentiality, and a commitment to excellent service in a team environment.