In-Branch Client Experience Specialist

Fairygodboss; Fishers (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) with PNC match

Pension and stock purchase plans

Dental and vision options

Life insurance

Educational assistance

Job summary

PNC is seeking a Client Experience Associate in Fisher, Indiana, to deliver a personalized customer experience, educate customers on digital tools, and identify opportunities to refer to branch staff. You will support lobby engagement and maintain efficient branch operations while driving customer loyalty.

Ideal candidates will have strong communication, product knowledge, and a customer-focused mindset, with capacity to handle multiple tasks in a fast-paced environment.

Qualifications

• Experience in customer-facing banking environment preferred.
• Strong communication and problem-solving skills.
• Ability to identify opportunities and refer to branch staff as needed.

Responsibilities

• Deliver a personalized customer experience to improve financial wellbeing and loyalty.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers in lobby activities and educate on digital tools for transactions.
• Apply product knowledge to resolve customer issues and support operational efficiency.
• Adhere to policies, ensure accurate teller and branch operations.
• Support proactive sales through a defined process and cross-selling.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Fisher, Indiana, to deliver a personalized customer experience, educate customers on digital tools, and identify opportunities to refer to branch staff. You will support lobby engagement and maintain efficient branch operations while driving customer loyalty.

Ideal candidates will have strong communication, product knowledge, and a customer-focused mindset, with capacity to handle multiple tasks in a fast-paced environment.