In-Branch Client Experience Specialist

Talentify; Richmond (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Vacation days

Job summary

PNC in Richmond, KY is seeking a Client Experience Associate in our Retail Banking organization. This role involves delivering a unique customer experience, educating customers on available options, and identifying banking opportunities during everyday interactions.

You will engage customers in the lobby, refer opportunities to branch staff, and help grow loyalty by promoting PNC products while adhering to procedures and standards.

Qualifications

• Customer service experience preferred
• No degree required
• Ability to handle a variety of customer interactions
• Knowledge of banking products and services is a plus
• Strong communication and problem-solving skills

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and ensures teller and branch operations are accurate and efficient.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.
• Supports customer loyalty and helps grow wallet share through a differentiated experience.

Skills

Customer service

Communication

Sales acumen

Accountability

Banking knowledge

Relationship building

Problem solving

Digital literacy

Attention to detail

Tools

CRM software

Job description

PNC in Richmond, KY is seeking a Client Experience Associate in our Retail Banking organization. This role involves delivering a unique customer experience, educating customers on available options, and identifying banking opportunities during everyday interactions.

You will engage customers in the lobby, refer opportunities to branch staff, and help grow loyalty by promoting PNC products while adhering to procedures and standards.