Import Operations Specialist

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: up to $50,000

Long-term disability benefits

Flexible Spending Accounts

Supplemental Life, Accident, Critical-

Hospital Indemnity Plans

Short Term Disability Insurance

401K Plan – employer match

Wellness Program

Corporate Partner Discount Programs

Job summary

MSC Mediterranean Shipping Company USA Inc. is seeking an on-site Import Operations Coordinator to ensure smooth cargo movements, accurate updates, and timely responses to inquiries.

You will liaise with multiple departments, government agencies, and overseas offices to resolve discrepancies and coordinate POD changes. The role emphasizes on-site presence five days a week, attention to detail, and strong English communication.

Qualifications

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Prior Import Experience is a plus

Responsibilities

• Reaches out to respective departments outside of Import Customer Service to amend and fix discrepancies and ensure cargo is coordinated to the proper POD
• Contacts other departments outside of Import Customer Service to correct and resolve errors and confirm feasibility for change of destination requests
• Coordinates with GVA for feasibility of special requests (change of destination, added transshipment, re-exports, returned cargo, misdeclared cargo)
• Communicates with government agencies, overseas offices, and other departments on container status
• Provide accurate quotes for charges upon request
• Respond promptly, professionally, and effectively to phone calls and emails
• Deliver excellent customer service, ensuring proper entry filing for customers
• Resolves customers' issues by taking appropriate actions and using tools to meet their needs on first contact
• Provides accurate and timely answers about transportation status and updates

Skills

Attention to detail

Communication skills

Customer orientation

Dependability

Organization skills

Proactivity

Problem solving

Productivity

Team player

English

MS Excel

Education

Bachelor’s degree or equivalent experience

Job description

MSC Mediterranean Shipping Company USA Inc. is seeking an on-site Import Operations Coordinator to ensure smooth cargo movements, accurate updates, and timely responses to inquiries.

You will liaise with multiple departments, government agencies, and overseas offices to resolve discrepancies and coordinate POD changes. The role emphasizes on-site presence five days a week, attention to detail, and strong English communication.