Export Documentation Specialist – Onsite Shipping & Customer Care

MSC; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

FSA Program

401K Plan

Wellness Program

Discount Programs

Job summary

MSC Mediterranean Shipping Company USA, Inc. is seeking an on-site Export Documentation Coordinator to provide timely customer service for assigned accounts.

You will liaise with clients, data entry teams, and overseas agencies to ensure accurate bills of lading and responsive support for export shipments. The role requires on-site work five days a week in the designated office with strong attention to detail, organizational skills, and a customer service mindset.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Responsibilities

• Provides general follow up and dedicated customer service on the Export Documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies.
• Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.

Skills

Attention to detail

Team player

Time management

Customer service mindset

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company USA, Inc. is seeking an on-site Export Documentation Coordinator to provide timely customer service for assigned accounts.

You will liaise with clients, data entry teams, and overseas agencies to ensure accurate bills of lading and responsive support for export shipments. The role requires on-site work five days a week in the designated office with strong attention to detail, organizational skills, and a customer service mindset.