On-Site Import Customer Service Specialist

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision

Life Insurance

Long-term disability

401K Plan

Wellness Program

Discount Programs

Job summary

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Import Customer Service associate to handle general US import inquiries via Dynamics and phone, ensuring timely, accurate responses and data integrity.

You will categorize cases and route inquiries to the right teams while maintaining high service levels. The role requires on-site presence five days a week, basic knowledge of import processes, and strong data entry/analytical skills.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Basic knowledge of the import process preferred.
• Ability to follow processes and procedures accurately.
• Basic data entry and analysis skills.

Responsibilities

• Handle general import inquiries directed to the US - CS Import queue in Dynamics and phone.
• Categorize cases properly to ensure data integrity for management analysis.
• Resolve cases and respond to calls promptly using Dynamics and 8x8 systems.
• Redirect inquiries to appropriate parties when Import Customer Service is unable to provide a correct response.
• Complete assigned tasks before breaks and end of day.
• Maintain productivity and service levels as set by the Manager and the Company.
• Ensure quality standards are met for all inquiries handled.
• Maintain professionalism in all interactions with customers.

Skills

Analytical

Attention to detail

Communication

Customer orientation

Dependability

Organization

Proactivity

Problem solving

Team player

English

New Programs

MS Office

MS Excel

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

MS Excel

Job description

MSC Mediterranean Shipping Company (USA) Inc. is seeking an on-site Import Customer Service associate to handle general US import inquiries via Dynamics and phone, ensuring timely, accurate responses and data integrity.

You will categorize cases and route inquiries to the right teams while maintaining high service levels. The role requires on-site presence five days a week, basic knowledge of import processes, and strong data entry/analytical skills.