Implementation & Training Lead (Remote)

Moab; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

A venture-backed startup in New York is seeking an Implementation Manager to oversee customer onboarding and training for their innovative software platform. The role involves managing implementations, designing training sessions, and collaborating cross-functionally. Candidates should have 8+ years of experience in equipment rental and a strong problem-solving mindset. This position offers opportunities for significant impact in an energetic team environment.

Qualifications

• 8+ years of experience in equipment rental companies.
• Strong ability to manage implementations and client relationships.
• Experience in training and onboarding new customers.

Responsibilities

• Design virtual and in-person training for new customers.
• Travel 10-50% of the time for customer training.
• Oversee and facilitate training through the implementation lifecycle.
• Manage multiple customer implementations concurrently.
• Develop and iterate on implementation processes.

Skills

Problem-solving

Client engagement

Project management

Cross-functional collaboration

Tactical execution

Job description

A venture-backed startup in New York is seeking an Implementation Manager to oversee customer onboarding and training for their innovative software platform. The role involves managing implementations, designing training sessions, and collaborating cross-functionally. Candidates should have 8+ years of experience in equipment rental and a strong problem-solving mindset. This position offers opportunities for significant impact in an energetic team environment.