SaaS Implementation & Onboarding Lead

Moab; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading software platform provider seeks an Implementation Specialist in New York to lead customer onboarding for their rental management system. The role involves teaching customers how to use the platform while documenting their workflows for efficient implementation. Ideal candidates have 2-4 years of customer-facing experience, strong teaching and organizational skills, and an empathetic approach to customer interactions. Moab provides room for growth in a fast-paced environment.

Qualifications

• 2–4 years in SaaS implementation or similar customer-facing role.
• Ability to explain complex processes clearly.

Responsibilities

• Teach customers how to use Moab's platform.
• Lead customer implementation from kickoff to go-live.
• Document customer workflows for training.

Skills

Teaching ability

Patience

Empathy

Organizational skills

Communication skills

Job description

A leading software platform provider seeks an Implementation Specialist in New York to lead customer onboarding for their rental management system. The role involves teaching customers how to use the platform while documenting their workflows for efficient implementation. Ideal candidates have 2-4 years of customer-facing experience, strong teaching and organizational skills, and an empathetic approach to customer interactions. Moab provides room for growth in a fast-paced environment.