Founding Implementation Lead — SaaS Onboarding & Delivery

Silicon Valley Search Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Silicon Valley Search Group is seeking a Founding Implementation Manager in New York to lead and scale the customer implementation function. You will manage the implementation process for new customers, ensuring they are onboarded effectively and set up for success.

With 5+ years of experience in software implementation and a strong technical aptitude, you’ll collaborate closely with Product and Engineering teams. The role is pivotal in shaping implementation processes in a hypergrowth environment.

Qualifications

• 5+ years of experience in software implementation, solutions delivery, or related SaaS role.
• Proven ability to manage multiple concurrent implementations.
• Strong technical aptitude for configuring new software platforms.

Responsibilities

• Lead the implementation process for new customers.
• Manage customer data migrations from legacy systems.
• Develop and improve implementation playbooks and internal processes.

Skills

Software implementation management

Customer success

Technical aptitude

Data analysis (Excel/Google Sheets)

Education

Bachelor’s degree or equivalent practical experience

Job description

Silicon Valley Search Group is seeking a Founding Implementation Manager in New York to lead and scale the customer implementation function. You will manage the implementation process for new customers, ensuring they are onboarded effectively and set up for success.

With 5+ years of experience in software implementation and a strong technical aptitude, you’ll collaborate closely with Product and Engineering teams. The role is pivotal in shaping implementation processes in a hypergrowth environment.