Implementation Operations Lead — Team Coach & Delivery

AptaChem Consulting LLC; Meridian (ID); On-site; USD 57,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) match

Employee perks

Job summary

Paylocity is seeking an experienced Lead Implementation Ops professional for an in-office role at our Meridian, ID location. This is a 100% on-site position with no remote or hybrid options, requiring on-site work five days per week within the MST/PST time zones.

The Team Lead will coach a team of Implementation Consultants, partner with Managers, monitor staff performance, drive quality metrics, and ensure timely resolution of client issues while meeting KPIs.

Qualifications

• Minimum two years’ experience in an Implementation role required.
• Must have a complete understanding of Paylocity’s implementation standards, policies, and procedures.
• Proficiency in MS Office.

Responsibilities

• Supervise operations for their designated team.
• Supervise the work of their assigned group on a day-to-day basis, which may include delegation of work assignments to various team members.
• Provide support, coaching and development of new and existing team members.
• Facilitate communication and expectations through regularly occurring meetings, 1:1s or team huddles.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues.
• Develop and collaborate with management on best practices and ways to improve the team’s performance.
• Troubleshoot escalated client/departmental issues and offer client solutions that align to both satisfaction and organizational direction.
• Accountability to meet defined KPIs.
• Act as primary contact for new hires and partner with ISA Team and L&D to make recommendations for supplemental training for all team members.
• Use functional and technical knowledge to assist team members.
• Assist in answering client overflow calls.
• Mentor/coach peers as needed.

Skills

Expert project management

Excellent communication skills

Mentor/coach peers

Organizational skills

Tools

MS Office

Job description

Paylocity is seeking an experienced Lead Implementation Ops professional for an in-office role at our Meridian, ID location. This is a 100% on-site position with no remote or hybrid options, requiring on-site work five days per week within the MST/PST time zones.

The Team Lead will coach a team of Implementation Consultants, partner with Managers, monitor staff performance, drive quality metrics, and ensure timely resolution of client issues while meeting KPIs.