Enterprise SaaS Implementation Manager — In-Office NYC

TicketManager; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) Company Match

Health Benefits

Quarterly live event credits

Monthly happy hours

Volunteering

Catered lunches

Job summary

TicketManager seeks an Implementation Project Manager in New York, NY to launch customers on time and coordinate cross-functional teams. You will drive adoption, build account workflows, and ensure accurate setup for scalable growth.

You will act as the main point of contact for implementation progress and report updates to leadership while delivering training and launch materials to customers.

Qualifications

• Bachelor’s Degree required.
• 5+ years in a collaborative, data-driven environment.
• Previous project management experience preferred.
• PMP or similar certification is a plus.

Responsibilities

• Lead end-to-end planning and execution of client implementation projects.
• Build system workflows and configurations (SSO, CRM, API integrations).
• Manage timelines with internal tools and identify risks.
• Document project status, decisions, and client feedback.
• Coordinate cross-functionally with Account Management and Product teams.
• Report KPIs and launch status to leadership.
• Provide client training and launch materials.

Skills

Bachelor's Degree

5+ years experience

PMP certification

Interpersonal skills

Communication skills

SaaS customer service

Executive meeting planning

Technical translation to clients

Education

Bachelor’s Degree

Job description

TicketManager seeks an Implementation Project Manager in New York, NY to launch customers on time and coordinate cross-functional teams. You will drive adoption, build account workflows, and ensure accurate setup for scalable growth.

You will act as the main point of contact for implementation progress and report updates to leadership while delivering training and launch materials to customers.