Implementation Manager

Success Matcher Recruitment; California; On-site; USD 90,000 - 125,000; Full time

Job summary

Success Matcher Recruitment is seeking an Onboarding and Implementation Manager to bridge complex technology with customer adoption in a fast-growing B2B SaaS environment.

You will own the onboarding journey for new accounts, drive immediate ROI, and partner with Product and Engineering to evolve the platform based on real-world feedback.

Qualifications

• 3–7 years of experience in Customer Success, Implementation, or related roles in B2B SaaS.
• Experience bridging technology and customer adoption with ROI focus.
• Strong understanding of MarTech or SalesTech environments.
• Ability to tailor onboarding to customer ICPs and goals.

Responsibilities

• Drive value by guiding new customers to implement first campaigns with measurable ROI.
• Own end-to-end onboarding and ensure active usage during early lifecycle.
• Collaborate with Sales to align onboarding with customer ICPs and goals.
• Conduct regular check-ins and troubleshoot to support product usage.
• Work with Product and Engineering to translate feedback into improvements.

Skills

Customer Success experience

MarTech/SalesTech knowledge

Effective communicator

Startup mindset

Job description

Our client is a rapidly growing B2B technology company revolutionizing how marketing teams scale their campaigns. Their platform empowers businesses to generate high-quality, omnichannel content efficiently. They are looking for a proactive, empathetic, and technically minded individual to join their team and own the post-sales journey.

We are seeking an Onboarding and Implementation Manager with 3–7 years of experience to bridge the gap between complex technology and customer adoption. In this role, you will be the face of the company for new accounts, ensuring they realize ROI immediately. You won't just be managing accounts; you will be diving deep into MarTech/SalesTech products, configuring campaigns, and influencing the product roadmap based on real-world feedback.

What You Will Do:

• Drive Value: Work directly with new customers to build their first campaigns, demonstrating immediate ROI and platform capabilities.
• Own Onboarding: Manage the end-to-end implementation process for the first few months of the customer lifecycle, ensuring active usage and adoption.
• Strategic Alignment: Collaborate with Sales to understand specific customer nuances (ICPs) and tailor the onboarding experience to meet their unique business goals.
• Customer Advocacy: Conduct regular check-ins and ad-hoc troubleshooting sessions to gather feedback and support product usage.
• Product Evolution: Partner closely with Product and Engineering teams to resolve bugs and translate customer feedback into actionable feature improvements.

Who You Are:

• Experienced: You have 3–7 years of experience in Customer Success, Implementation, or Solutions Engineering, specifically within the B2B SaaS space.
• Tech-Savvy: You have a strong background in MarTech or SalesTech and are comfortable navigating complex technical solutions.
• Communicator: You can speak the language of CMOs, Growth Leads, and Content Managers, tailoring your communication to their specific personas.
• Startup Ready: You thrive in fast-paced environments and are comfortable wearing multiple hats to get the job done.