Implementation Manager - Nonprofit Onboarding & Projects

Industrial Surfacing & Lining, LLC.; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan with company matching

Unlimited PTO

Employer-contributed healthcare benefits

Paid volunteer days

Exciting company outings and events

Job summary

A leading technology startup in Jacksonville, Florida, is seeking an Implementation Manager to join their Customer Experience team. This role will support nonprofit organizations during their onboarding process by managing projects, providing guidance, and ensuring customer satisfaction. Ideal candidates should have experience in project management and CRM systems. The company offers competitive pay, benefits, and a supportive work environment, encouraging work-life balance and community involvement.

Qualifications

• Previous experience working in project management, customer onboarding, or customer success.
• Willingness to work in a fast-paced startup environment.
• Ability to manage workload based on changing priorities.

Responsibilities

• Provide onboarding guidance and project management support to nonprofits.
• Own multiple onboarding projects while guiding customer questions.
• Lead and coordinate milestone configuration calls.

Skills

Project management

Customer onboarding

CRM systems

Communication skills

Organizational skills

Job description

A leading technology startup in Jacksonville, Florida, is seeking an Implementation Manager to join their Customer Experience team. This role will support nonprofit organizations during their onboarding process by managing projects, providing guidance, and ensuring customer satisfaction. Ideal candidates should have experience in project management and CRM systems. The company offers competitive pay, benefits, and a supportive work environment, encouraging work-life balance and community involvement.