Role overview
Help fire and emergency medical services agencies configure and launch software for tracking apparatus, equipment, inspections, maintenance, and supplies. This customer-facing implementation role applies operational knowledge to translate agency procedures and compliance needs into practical system configurations, including medication and controlled-substance tracking for advanced life support teams.
Responsibilities
- Serve as the subject matter guide for asset and inventory implementations, configuring workflows to fit each agency’s operating practices.
- Help customers set up apparatus and equipment records, inventory categories, inspection schedules, maintenance tracking, and out-of-service processes.
- Advise on apparatus and equipment lifecycle practices, including relevant NFPA standards and agency procedures.
- Guide eligible EMS agencies on medication inventory controls, expiration tracking, chain-of-custody records, DEA-related workflows, and replenishment levels.
- Coordinate with implementation project managers to launch the platform and explain connections with related operational modules.
- Capture product gaps from customer work, share findings with product teams, and stay current on product changes and public safety practices.
Requirements
- Must reside in the United States; the role is remote.
- Practical fire or EMS operations experience, especially with apparatus maintenance, equipment tracking, or supply and quartermaster functions.
- Familiarity with applicable NFPA requirements and common workflows such as routine checks, SCBA management, and PPE lifecycle tracking.
- Understanding of ALS medication inventory, controlled-substance accountability, relevant recordkeeping, and EMS formularies.
- Strong analytical skills and the ability to turn customer needs into clear, efficient configuration approaches.
- Clear written and verbal communication, comfort presenting to varied audiences, and ability to manage multiple customer implementations.
Nice to have
- Experience with public safety software, fleet or asset management platforms, or similar operational systems.
Benefits and work setup
- Fully remote U.S. workplace, with flexible paid time off, technology stipend, and advancement opportunities.
- Benefits for eligible employees include medical, dental, and vision coverage, FSA/HSA options, and a 401(k).