Project Manager

Sansio; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sansio, Inc. is seeking an experienced Project Manager to independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. You will deliver customer training and ensure on-time, on-budget launches.

Reporting to the Director, Professional Services and Support, you will drive project delivery, manage scope and risks, and collaborate with internal teams across US time zones from a fully remote position.

Qualifications

• 3+ years of project management or software implementation experience.
• Ability to manage scope, risks, and budgets across multiple projects.
• Experience delivering software training to customer groups.
• Excellent communication and written skills; comfortable working remotely.
• Knowledge of SaaS/web-based apps and CRM tools.

Responsibilities

• Plan and manage multiple concurrent implementation projects.
• Coordinate timelines, tasks, and resources to meet budgets.
• Deliver end-user and admin training, remotely and on-site.
• Provide status updates to customers and internal stakeholders.
• Identify scope changes and communicate with PS leadership.
• Assist with presales activities and customer references.

Skills

Project management

Stakeholder communication

Training delivery

CRM tools

Time management

Problem solving

Independent work

Education

Bachelor's degree or equivalent

Tools

Project management tools

CRM software

Job description

Job Summary

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Job Description

Project Manager

Overview

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Reports to Director, Professional Services and Support.

Primary Responsibilities

Project Delivery

• Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.
• Execute customer implementations following the Sansio implementation processes and best practice guidelines.
• Deliver end-user and admin training, remotely and on-site.
• Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.
• Identify scope changes and manage customer expectations, escalating to PS leadership when needed.
• Use AI tools to streamline project delivery and training content.

Customer & Product

• Build and maintain functional and technical knowledge, gaining subject matter expertise, across Sansio's product lines and offerings.
• Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.
• Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.
• Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.

Support & Coverage

• As needed, act as backup to other PS&S team members, including possible periodic on-call rotation.
• As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.
• Other duties as assigned.

Success Measures

• Utilization against target.
• Customer satisfaction (CSAT) survey results.
• Project hours/budget variance (actual vs. estimated).
• On‑time go‑live rate for assigned projects.

Working Conditions

• Remote position (US).
• Travel to customer sites and corporate meetings as required (expected 10%-20%).
• Support customers across US time zones; occasional early mornings or evenings for go-lives.

Required Qualifications

• 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.
• Proven ability to manage project scope, risks, and budgets.
• Experience delivering software training or presenting to customer groups.
• Track record of managing deadlines and follow-through across competing priorities.
• Demonstrated customer service or customer relationship management skills.
• Working knowledge of project management and CRM tools.
• Working knowledge of SaaS/web-based applications and system integrations and data exchange.
• Ability to independently solve complex problems following established policies and procedures.
• Excellent communication skills (written and verbal).
• Self-motivated, organized, and able to work independently in a remote environment.

Preferred Qualifications

• Field or clinical background (EMT, Paramedic, Firefighter, or clinician).
• Project management certification (PMP, CAPM) or Agile/Scrum training.
• Familiarity with NEMSIS and state EMS reporting requirements.
• HealthcareIT or HIPAA-regulated data experience.

Education

• Bachelor's degree, or an equivalent combination of education and relevant experience.

Worker Type: RegularNumber of Openings Available: 1