Implementation Coordinator: Client Onboarding & Coordination

Paycom - ATS; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a detail‑oriented Onboarding Support specialist to assist the Implementation team as they onboard new clients. You will help coordinate information, attend meetings, track deliverables, and manage documentation across portals and systems.

The role requires strong communication, organization, and customer service skills. Collaboration with multiple departments and vendors is essential to ensure smooth group setup and documentation accuracy.

Qualifications

• High school diploma or equivalent required.
• Employee benefits experience preferred.
• TPA experience preferred.

Responsibilities

• Assist Implementation Managers in distributing information to internal teams and external vendors.
• Attend external and internal initial and ongoing implementation meetings.
• Monitor deliverables and deadlines from internal teams regarding implementation tasks.
• Monitor deliverables and deadlines for external vendors on implementation tasks.
• Coordinate all contracts and other required documentation with new groups.
• Liaise between operations and client/broker regarding questions and missing information.
• Implement small group block of business independently.
• Create group in internal Group Management system.
• Load and update documentation to portals and applicable systems.
• Perform duties as assigned by the Director of Implementation.

Skills

Communication

Presentation

Customer service

Documentation

Organization

Teamwork

Deadline driven

Confidentiality

Professionalism

Collaboration

Education

High school diploma or equivalent

Job description

Paycom - ATS is seeking a detail‑oriented Onboarding Support specialist to assist the Implementation team as they onboard new clients. You will help coordinate information, attend meetings, track deliverables, and manage documentation across portals and systems.

The role requires strong communication, organization, and customer service skills. Collaboration with multiple departments and vendors is essential to ensure smooth group setup and documentation accuracy.