Impactful Shift Leader: Coaching & Operations

Dunkin' Donuts Incorporated; Chicago (IL); On-site; USD 34,000 - 46,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and uphold Brand standards during each shift in our Chicago area locations. You will guide staff, assign tasks, monitor performance, and ensure customer satisfaction while maintaining safety and quality across all operations.

The role emphasizes effective communication, quick decision-making, and hands-on leadership to drive smooth shifts and positive guest experiences.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Leadership experience in retail, restaurant or hospitality preferred

Responsibilities

• Coach restaurant team members to execute Brand standards during shifts
• Support the Restaurant Manager in achieving operational goals
• Ensure food and beverage preparation meets Brand standards
• Communicate shift priorities and results to team members
• Complete shift deployment plans to ensure adequate coverage
• Provide timely, constructive feedback to team members
• Delegate tasks to maintain smooth workflow and resource efficiency
• Assist with on-shift training of staff
• Oversee franchisee safety, security and profitability policies during shifts
• Prepare the next Shift Leader for the upcoming shift
• Ensure Food Safety standards are met
• Manage inventory during the shift
• Provide excellent guest service and coach others to do the same
• Handle customer complaints and emergencies with quick, effective decisions

Skills

Leadership

Coaching

Guest service

Communication

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and uphold Brand standards during each shift in our Chicago area locations. You will guide staff, assign tasks, monitor performance, and ensure customer satisfaction while maintaining safety and quality across all operations.

The role emphasizes effective communication, quick decision-making, and hands-on leadership to drive smooth shifts and positive guest experiences.