Shift Supervisor: Coach Teams, Uphold Brand Standards

Dunkin' Donuts Incorporated; Fayetteville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Incorporated is hiring a Shift Leader to coach restaurant team members and ensure execution of brand standards during each shift. You will set shift goals, assign tasks, and motivate staff with timely feedback to deliver great guest service.

The role requires leadership experience in fast-paced environments, strong communication, and cash handling skills. You will support opening/closing procedures and maintain food safety and inventory controls while providing a positive guest

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations including opening/closing and cash handling.

Responsibilities

• Coach team members and provide timely feedback.
• Assist Restaurant Manager in meeting goals and brand standards.
• Ensure brand standards for food and beverages during shift.
• Communicate priorities and results to team members.
• Complete shift deployment plans to cover all roles.
• Delegate tasks for smooth workflow and resources.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during shift.
• Manage inventory and handle customer complaints and emergencies.
• Monitor attendance and adherence to policies.

Skills

Team leadership

Customer service

Cash handling

Communication

Training

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated is hiring a Shift Leader to coach restaurant team members and ensure execution of brand standards during each shift. You will set shift goals, assign tasks, and motivate staff with timely feedback to deliver great guest service.

The role requires leadership experience in fast-paced environments, strong communication, and cash handling skills. You will support opening/closing procedures and maintain food safety and inventory controls while providing a positive guest