Impactful Service Advisor – Auto Collision

Better Collision; Charleston (SC); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Better Collision Centers in Charleston, SC is seeking an estimator to handle drive-in and walk-in repairs, create repair plans, and manage DRP paperwork. The role includes communicating with customers, overseeing paperwork, and coordinating the final delivery of vehicles.

The position involves hands-on shop activity, adherence to safety rules, and supporting a world-class customer experience as the team grows. Competitive compensation based on experience.

Responsabilités

• Estimate all drive-in appointments as well as walk in customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop off with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation
• Provide post repair plan communication including all vehicle status updates
• Complete total loss administration
• Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with all Better Collision safety rules, guidelines and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Description du poste

Better Collision Centers in Charleston, SC is seeking an estimator to handle drive-in and walk-in repairs, create repair plans, and manage DRP paperwork. The role includes communicating with customers, overseeing paperwork, and coordinating the final delivery of vehicles.

The position involves hands-on shop activity, adherence to safety rules, and supporting a world-class customer experience as the team grows. Competitive compensation based on experience.