Collision Estimator & Service Advisor - Impactful Repair

Quality Collision Group; Williamsburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation & Sick Days

401(k) with match

Paid Training

Job summary

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor to assess vehicle damage, prepare accurate estimates, and guide customers through the repair process from intake to delivery.

The role works with insurers, technicians, parts, and leadership to develop complete repair plans, manage supplements, and maintain customer communication. Requires strong attention to detail and collaboration across teams.

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience required.
• Strong knowledge of collision repair processes, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures per insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Collision estimating

Customer service

Communication

Detail orientation

Tools

CCC ONE

Job description

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor to assess vehicle damage, prepare accurate estimates, and guide customers through the repair process from intake to delivery.

The role works with insurers, technicians, parts, and leadership to develop complete repair plans, manage supplements, and maintain customer communication. Requires strong attention to detail and collaboration across teams.