Collision Estimator: Customer-Focused Auto Repair Claims

Classic Collision Corporate Services LLC; North Charleston (SC); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator in North Charleston, SC. You will act as the primary contact for customers, prepare estimates for customers and insurers, and coordinate with insurers and technicians to ensure accurate repairs and top-quality service.

The role emphasizes customer communication, adherence to guidelines, and a commitment to satisfaction and quality across the repair process.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Clear, concise written and verbal communication.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

CCC1 estimating

Customer service

Communication

Organizational skills

Tools

CCC1

Job description

Classic Collision is seeking a Collision Estimator in North Charleston, SC. You will act as the primary contact for customers, prepare estimates for customers and insurers, and coordinate with insurers and technicians to ensure accurate repairs and top-quality service.

The role emphasizes customer communication, adherence to guidelines, and a commitment to satisfaction and quality across the repair process.