Collision Repair Service Advisor Elevate Customer Experience

Better Collision Centers Inc; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Better Collision Centers Inc in Charleston, SC is seeking an automotive estimator to join our shop team. You will estimate drive-in and walk-in repairs, prepare repair plans, and ensure DRP compliance from intake to final invoice.

This role requires clear communication with customers, attention to detail, and a commitment to delivering a world-class service experience. Daily duties include obtaining authorizations, coordinating with technicians, and delivering vehicles to customers.

Qualifications

• Experience estimating drive-in and walk-in repairs.
• Familiarity with DRP processes and repair workflows.
• Ability to prepare repair paperwork and finalize invoices.

Responsibilities

• Estimate all drive-in appointments as well as walk-in customers and complete repair plans.
• Complete process review with customer and obtain authorizations.
• Open and manage DRP-compliant files and repair orders.
• Check in vehicle upon drop-off with customer and collect necessary details.
• Prepare and finalize paperwork for the final customer packet (DRP, invoice).
• Provide post-repair plan updates and vehicle status communications.
• Deliver vehicle to customer after completion and perform final QC.

Skills

Estimating

Customer service

Communication

Attention to detail

Job description

Better Collision Centers Inc in Charleston, SC is seeking an automotive estimator to join our shop team. You will estimate drive-in and walk-in repairs, prepare repair plans, and ensure DRP compliance from intake to final invoice.

This role requires clear communication with customers, attention to detail, and a commitment to delivering a world-class service experience. Daily duties include obtaining authorizations, coordinating with technicians, and delivering vehicles to customers.