Collision Center Service & Customer Experience Pro

Better Collision Centers; Charleston (SC); On-site; USD 40,000 - 70,000; Full time

Job summary

Better Collision Centers in Charleston, SC is seeking an estimator to handle drive-in and walk-in repair planning. The role involves DRP-compliant repair orders, customer communication, and final vehicle delivery.

This full-time position emphasizes accuracy, safety, and a commitment to a superlative customer experience. Based in a busy shop environment, you will prepare repair plans, manage paperwork for delivery, and provide status updates through the process, ensuring quality control and

Qualifications

• Experience estimating repair plans for drive-in and walk-in customers.
• Ability to obtain proper DRP authorizations and complete repair orders.
• Comfort with physical shop tasks and safety guidelines.

Responsibilities

• Estimate drive-in and walk-in appointments and create repair plans.
• Review processes with customers and finalize paperwork for delivery.
• Open DRP files and ensure proper authorizations and documentation.
• Provide post-repair status updates and final QC.
• Deliver vehicles to customers upon completion and adhere to safety rules.

Job description

Better Collision Centers in Charleston, SC is seeking an estimator to handle drive-in and walk-in repair planning. The role involves DRP-compliant repair orders, customer communication, and final vehicle delivery.

This full-time position emphasizes accuracy, safety, and a commitment to a superlative customer experience. Based in a busy shop environment, you will prepare repair plans, manage paperwork for delivery, and provide status updates through the process, ensuring quality control and