Impactful Sales Support Specialist: Quotes, Orders & CRM

Aquent; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plans with a match

Free online training through AquentGym

Aquent Gymnasium training access

Job summary

Aquent is seeking a proactive sales support professional to streamline critical sales processes, support the sales team, and nurture client relationships. You will coordinate customer orders, quotes, sample requests, and price approvals, while providing timely product information, pricing, and lead times.

Based in Austin, TX, this role partners closely with manufacturing and CRM systems, supports onboarding, and helps the team hit KPIs through organized documentation and careful data entry.

Qualifications

• 2+ years in sales support or customer service.
• Strong understanding of sales processes and documentation in a technical environment.
• Experience processing and/or preparing sales quotes.
• Experience with CRM programs.
• Proficiency in Microsoft Office Suite (Outlook & Excel).
• Ability to set clear, measurable goals and create a plan to achieve them.

Responsibilities

• Act as a primary liaison between customers and sales managers, facilitating smooth sales activities.
• Provide essential product information, pricing details, and lead times to support customer inquiries.
• Accurately process customer orders, quotes, sample requests, and price approvals in a timely manner.
• Coordinate closely with manufacturing facilities to monitor order status, delivery schedules, and inventory availability.
• Prepare and meticulously maintain sales-related documentation, including reports, RFQs, purchase orders, sales orders, and customer records within a CRM tool.
• Respond to customer inquiries regarding product specifications, certifications, and compliance standards.
• Assist with customer onboarding processes and data entry into relevant systems.

Skills

Customer focus

Organizational skills

Communication

Problem solving

Tools

CRM software

Microsoft Excel

Microsoft Outlook

Job description

Aquent is seeking a proactive sales support professional to streamline critical sales processes, support the sales team, and nurture client relationships. You will coordinate customer orders, quotes, sample requests, and price approvals, while providing timely product information, pricing, and lead times.

Based in Austin, TX, this role partners closely with manufacturing and CRM systems, supports onboarding, and helps the team hit KPIs through organized documentation and careful data entry.