Sales Support Specialist [AQ-19423]

Aquent; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plans with a match

Free online training through AquentGym

Aquent Gymnasium training access

Job summary

Aquent is seeking a proactive sales support professional to streamline critical sales processes, support the sales team, and nurture client relationships. You will coordinate customer orders, quotes, sample requests, and price approvals, while providing timely product information, pricing, and lead times.

Based in Austin, TX, this role partners closely with manufacturing and CRM systems, supports onboarding, and helps the team hit KPIs through organized documentation and careful data entry.

Qualifications

• 2+ years in sales support or customer service.
• Strong understanding of sales processes and documentation in a technical environment.
• Experience processing and/or preparing sales quotes.
• Experience with CRM programs.
• Proficiency in Microsoft Office Suite (Outlook & Excel).
• Ability to set clear, measurable goals and create a plan to achieve them.

Responsibilities

• Act as a primary liaison between customers and sales managers, facilitating smooth sales activities.
• Provide essential product information, pricing details, and lead times to support customer inquiries.
• Accurately process customer orders, quotes, sample requests, and price approvals in a timely manner.
• Coordinate closely with manufacturing facilities to monitor order status, delivery schedules, and inventory availability.
• Prepare and meticulously maintain sales-related documentation, including reports, RFQs, purchase orders, sales orders, and customer records within a CRM tool.
• Respond to customer inquiries regarding product specifications, certifications, and compliance standards.
• Assist with customer onboarding processes and data entry into relevant systems.

Skills

Customer focus

Organizational skills

Communication

Problem solving

Tools

CRM software

Microsoft Excel

Microsoft Outlook

Job description

Aquent is proud to partner with a leading innovator in the manufacturing sector, renowned for its commitment to quality and cutting-edge solutions. This organization is at the forefront of delivering essential components that power countless technologies, impacting industries globally. Join a team dedicated to advancing technology and shaping the future of various industries through robust and reliable solutions.

Are you ready to be the backbone of a thriving sales operation, making a tangible impact on customer satisfaction and business growth? We are seeking a proactive and meticulously organized professional to join a dynamic sales support team. In this pivotal role, you will be instrumental in streamlining critical sales processes, directly influencing client relationships and the success of key initiatives. Your expertise in managing complex workflows, communicating effectively, and anticipating needs will empower a bustling sales team and their clients, driving efficiency and fostering strong, lasting partnerships. This is an exceptional opportunity for career advancement, with the potential to transition into a permanent salaried role after six months.

What You’ll Do

• Act as a primary liaison between customers and sales managers, facilitating smooth sales activities.
• Provide essential product information, pricing details, and lead times to support customer inquiries.
• Accurately process customer orders, quotes, sample requests, and price approvals in a timely manner.
• Coordinate closely with manufacturing facilities to monitor order status, delivery schedules, and inventory availability.
• Prepare and meticulously maintain sales-related documentation, including reports, RFQs, purchase orders, sales orders, and customer records within a CRM tool.
• Respond to customer inquiries regarding product specifications, certifications, and compliance standards.
• Assist with customer onboarding processes and data entry into relevant systems.

What You’ll Bring

Must-Have Qualifications:

• 2+ years of experience in sales support or customer service.
• Strong understanding of sales processes and documentation within a technical product environment.
• Experience processing and/or preparing sales quotes.
• Experience with CRM programs.
• Proficiency in Microsoft Office Suite (primarily Outlook & Excel).
• The ability to set clear, measurable goals and create a plan to achieve them.

Nice-to-Have Qualifications

• Experience within the electronic components or connectors industry.
• Previous experience in roles such as Sales Assistant, Business Development Representative, Sales Account Coordinator, Sales Operations Coordinator, Inside Sales Support, Sales Order Administrator, or similar.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with a match
• Free online training through Aquent Gymnasium

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.