Order Management & Data Accuracy Specialist

AppDirect, Inc; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

AppDirect, Inc is seeking a Sales Support Specialist to maintain accurate order data, manage CRM and ticketing workflows, and coordinate across Backup Office teams. You will log orders, process quotes, and ensure documentation is complete while meeting daily processing goals.

Success comes from strong attention to detail, excellent written and verbal communication, and the ability to work across channels (email, chat, phone) within SLAs, contributing to a smooth customer experience and accurate

Qualifications

• Attention to detail with the ability to validate data accuracy across multiple systems.
• Strong written and verbal communication for multiple channels (email, chat, phone).
• Ability to work within defined SLAs and KPIs with high quality and compliance.

Responsibilities

• Assist with daily order entry tasks; log requests accurately and timely.
• Use the ticketing system to manage incoming requests, quotes, and communications.
• Process standard quotes and admin docs as requested by stakeholders.
• Validate order packages for accuracy and proper authorization before submission.
• Submit orders to providers and confirm acceptance.

Skills

Data entry

Order processing

CRM experience

Communication skills

Multichannel communication

Tools

CRM

Ticketing systems

Job description

AppDirect, Inc is seeking a Sales Support Specialist to maintain accurate order data, manage CRM and ticketing workflows, and coordinate across Backup Office teams. You will log orders, process quotes, and ensure documentation is complete while meeting daily processing goals.

Success comes from strong attention to detail, excellent written and verbal communication, and the ability to work across channels (email, chat, phone) within SLAs, contributing to a smooth customer experience and accurate