Impactful Retail Sales & Service Leader

The Michael's Companies; Carson City (NV); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies in Carson City is seeking a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience. You will supervise front-end and service operations, coach staff, and ensure adherence to SOPs and brand standards.

The role emphasizes 3+ years of retail leadership, coverage for odd hours, and strong POS usage. You will champion loyalty programs, birthday events, and omni-channel service while maintaining store operations and asset

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Ability to stand for long periods and lift up to 25-50 pounds.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy compliance and store conditions.
• Model and coach Customer Experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations.
• Oversee in-store programs like events and loyalty enrollment.
• Drive sales and omni-channel service excellence.
• Train and develop team members through onboarding and ongoing coaching.

Skills

Retail leadership

Customer service

Team coaching

POS systems

Omni-channel service

Loyalty program enrollment

Asset protection

Tools

POS software

Self-Checkout systems

BOPIS systems

Job description

The Michaels Companies in Carson City is seeking a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience. You will supervise front-end and service operations, coach staff, and ensure adherence to SOPs and brand standards.

The role emphasizes 3+ years of retail leadership, coverage for odd hours, and strong POS usage. You will champion loyalty programs, birthday events, and omni-channel service while maintaining store operations and asset