Retail Sales Leader: Customer Experience & Store Ops

Michaels Stores; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Paid time off

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Las Vegas to lead a high-performing selling culture across the store, drive sales results, and deliver engaging customer experiences.

You will oversee front-end operations, coaching teammates to uphold brand standards and SOP adherence, while supporting omnichannel services like BOPIS and delivery. You will provide MOD coverage, train staff, and ensure consumer protection plans and loyalty programs are effectively promoted to boost

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Willingness to work nights, weekends, and early mornings.

Responsibilities

• Lead and champion a high-performing selling culture across the store and drive strong sales results.
• Coach staff to deliver exceptional customer experiences and brand standards.
• Manage front-end and service operations, ensuring SOPs and company programs are followed.

Skills

Leadership

Customer service

Team coaching

POS operations

Sales focus

Tools

POS system

Self-checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Las Vegas to lead a high-performing selling culture across the store, drive sales results, and deliver engaging customer experiences.

You will oversee front-end operations, coaching teammates to uphold brand standards and SOP adherence, while supporting omnichannel services like BOPIS and delivery. You will provide MOD coverage, train staff, and ensure consumer protection plans and loyalty programs are effectively promoted to boost