Impactful Residential Programs Manager

Advocates; Framingham (MA); On-site; USD 49,000 - 51,000; Full time

Job summary

Advocates in Framingham, MA is seeking a Developmental Services Program Manager to lead the day-to-day operations of a residential program, guiding a dedicated team to providing person-centered support. You’ll work with families and community partners to help individuals access resources and achieve goals, while mentoring staff and ensuring high-quality services.

This hands-on leadership role emphasizes staff development, problem solving, community building, and measurable impact daily.

Qualifications

• Bachelor’s degree or 2+ years of program experience, including staff supervision.
• Strong communication, organizational, and decision-making skills are essential.
• Basic computer proficiency is required.
• High energy, interpersonal skills, and ability to collaborate with others are important.

Responsibilities

• Provide leadership, supervision, and support to staff and ensure program success.
• Oversee administrative operations in collaboration with the Program Director.
• Develop and manage staff schedules to ensure appropriate coverage.
• Monitor and interpret program budgets.
• Lead staff meetings and supervise, coach, and evaluate team members.
• Support individuals in accessing services and entitlements (housing, benefits).
• Maintain strong relationships with external partners and agencies.
• Conduct audits and program reviews as needed.
• Ensure compliance with financial, medication, and case record standards.
• Complete required reports (payroll, petty cash, census).
• Oversee staff training and professional development.
• Maintain required certifications (CPR/First Aid, MAP, SOLVE, HR/DPPC).
• Facilitate meaningful, community-based opportunities for individuals.
• Travel between program sites, meetings, and trainings as needed.
• Provide physical intervention in crisis situations when required.

Skills

Strong communication

Organizational skills

Interpersonal skills

Driver's license / transportation

Education

Bachelor’s degree or 2+ years supervisor experience

Tools

Basic computer proficiency

Job description

Advocates in Framingham, MA is seeking a Developmental Services Program Manager to lead the day-to-day operations of a residential program, guiding a dedicated team to providing person-centered support. You’ll work with families and community partners to help individuals access resources and achieve goals, while mentoring staff and ensuring high-quality services.

This hands-on leadership role emphasizes staff development, problem solving, community building, and measurable impact daily.