Impactful Quality Improvement Manager (ISP)

ServiceSource, Inc.; Oakton (VA); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Disability insurance

403(b) & 401(a) options

Tuition reimbursement

Wellness stipend

Job summary

ServiceSource, Inc. in Virginia is seeking a Quality Improvement Manager to oversee ISP processes for adults with developmental disabilities across Day Support centers. The role emphasizes reviewing service quality and ensuring compliant documentation.

Responsibilities include coordinating ISP planning, funding documentation, and referrals/admissions/transfers, while ensuring accuracy and timely reporting. Candidates need a BA, 3+ years in this field, and DBHDS background checks.

Qualifications

• Bachelor’s degree in related field is required.
• Master’s degree preferred.
• Three years of work experience in developmental disabilities.
• Must obtain training in DBHDS Serious Incident Reporting and fingerprinting background check.
• Must pass DBHDS background checks and ODD assessment.

Responsibilities

• Coordinate ISP outcomes and monitor ISP distribution and quarterly progress reports.
• Coordinate funding documentation, WaMS entries, and approvals for accurate billing.
• Coordinate referrals, admissions, transfers, discharges, tours, and assessments.
• Review progress and provide guidance on data collection and service quality with multidisciplinary teams.
• Maintain participant records and conduct staff trainings on documentation standards.

Skills

Verbal communication

Written communication

Problem solving

Detail-oriented

Teamwork

Independent work

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

Microsoft Office

Job description

ServiceSource, Inc. in Virginia is seeking a Quality Improvement Manager to oversee ISP processes for adults with developmental disabilities across Day Support centers. The role emphasizes reviewing service quality and ensuring compliant documentation.

Responsibilities include coordinating ISP planning, funding documentation, and referrals/admissions/transfers, while ensuring accuracy and timely reporting. Candidates need a BA, 3+ years in this field, and DBHDS background checks.