Quality Improvement Manager

ServiceSource Inc; Oakton (VA); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

PTO

Health Insurance

Life Insurance

Retirement plan

Tuition reimbursement

Wellness reimbursement

Job summary

ServiceSource Inc. is seeking a Quality Improvement Manager to oversee ISP-related planning and documentation for adults with developmental disabilities in our Long-Term Community Integration Centers.

The role emphasizes accuracy of records, funding documentation, and cross-functional collaboration. The position requires a Bachelor’s degree, at least three years in the field, and training in Root Cause Analysis with background checks and eligibility assessments.

Qualifications

• Bachelor’s degree in a related field required.
• Master’s degree preferred.
• Three years of work experience in developmental disabilities.
• Must complete Root Cause Analysis training and maintain related credentials.
• Must pass DBHDS fingerprinting and background checks.
• Must pass ODD assessment and competencies.

Responsibilities

• Coordinate and participate in person-centered planning for ISP outcomes.
• Monitor quality and distribution of ISPs and quarterly progress reports.
• Ensure accurate funding documentation, SIS scores, Waiver ISPs in WaMS, and CSB forms.
• Facilitate referrals, admissions, transfers, and discharges; support outreach events.
• Review progress and provide feedback on strategies, data collection, and care plans.
• Develop staff trainings on documentation standards and perform Records Review Committee duties.
• Prepare participant records for external reviewers and liaise during on-site reviews.

Skills

Microsoft Office

Communication skills

Detail oriented

Team collaboration

Behavior intervention

Education

Bachelor's degree

Master's degree preferred

Job description

Join Our Team! ServiceSource is proudly hiring a Quality Improvement Manager to support with all aspects of the Individual Support Plans for adults with developmental disabilities that receive services from our Long-Term Community Integration Centers (Day Support). This position will have an annual salary of $58,000. ServiceSource has been building partnerships and providing services for adults with developmental disabilities across the country for over 50 years.

We continue to be a an employer of choice by offering:

What We Offer – for Benefit Eligible Employees May Include:

• PTO: Over three (3) weeks of paid time-off during first year, and eleven (11) Federal Holidays observed!
• Insurance: Full Health, Vision and Dental coverage from Cigna with premium cash-back opportunities.100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance.
• Retirement: Retirement Matching and generous 403(b) and 401(a) options.
• Upward Mobility: Established promotion opportunities and clear career pathways.
• Tuition reimbursement and professional development funds available.
• $500 annual reimbursement for your personal wellness.
• …and much more!

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Coordinate and participate in person-centered planning processes pertaining to Individual Support Plan (ISP) outcomes and support activities, based on individuals’ desires, preferences, and choices; coordinate and monitor the quality and distribution of ISPs and quarterly progress reports.

30% Coordinate with program and administrative staff to assure current and accurate documentation of participant funding including SIS scores, entry of Waiver ISPs into WaMS, approval of Waiver services in WaMS, and CSB authorization forms; these responsibilities help to ensure accurate billing and reimbursement.

25% Coordinate and facilitate referrals, admissions, transfers, and discharges: participate in agency’s outreach events and outreach events of community partners including occasional evening and weekend activities; schedule and conduct tours; schedule and facilitate assessments and participants’ transitions; obtain and monitor intake and discharge documents.

20% Review, consult with staff, and provide feedback on individuals’ progress, strategies, methodologies, and data collection to assure quality of services in the community as well as at program sites; monitor development and implementation of plans and protocols by behavior analysts, nurses, occupational therapists, physical therapists, speech/language pathologists.

15% Maintain and monitor the quality of participant records, in compliance with all applicable regulations. Current and closed participant records including ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness and timeliness of entry. Develop and conduct staff trainings on documentation standards.

10% Additional Responsibilities Serve as member of the Records Review Committee. Supervise and facilitate preparation of participant records for external reviewers; serve as liaison with external reviewers during on-site reviews. Participate in meetings as assigned; represent the agency during outreach and other events. Perform site-specific duties as assigned; i.e. ROD completion, IEE reviews. Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

Required: Bachelor’s degree in a related field Preferred: Master’s degree in related field. Required: Three years of work experience in the field of developmental disabilities. Must obtain training in Root Cause Analysis and maintain any required credentials related to DBHDS Serious Incident Reporting. Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check. Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.

Knowledge, Skills, and Abilities

An individual who can relate well to people at all levels of an organization. Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software. Ability to solve practical problems and adapt to new information and guidance quickly. Excellent verbal and written communication skills. Detail-oriented and able to carry out work with the highest levels of accuracy. Ability to work independently and as part of a team. Knowledge of behavior intervention principles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource Overview

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.