Quality & Compliance Manager — ISP Programs

ServiceSource Inc; Oakton (VA); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

PTO

Health Insurance

Life Insurance

Retirement plan

Tuition reimbursement

Wellness reimbursement

Job summary

ServiceSource Inc. is seeking a Quality Improvement Manager to oversee ISP-related planning and documentation for adults with developmental disabilities in our Long-Term Community Integration Centers.

The role emphasizes accuracy of records, funding documentation, and cross-functional collaboration. The position requires a Bachelor’s degree, at least three years in the field, and training in Root Cause Analysis with background checks and eligibility assessments.

Qualifications

• Bachelor’s degree in a related field required.
• Master’s degree preferred.
• Three years of work experience in developmental disabilities.
• Must complete Root Cause Analysis training and maintain related credentials.
• Must pass DBHDS fingerprinting and background checks.
• Must pass ODD assessment and competencies.

Responsibilities

• Coordinate and participate in person-centered planning for ISP outcomes.
• Monitor quality and distribution of ISPs and quarterly progress reports.
• Ensure accurate funding documentation, SIS scores, Waiver ISPs in WaMS, and CSB forms.
• Facilitate referrals, admissions, transfers, and discharges; support outreach events.
• Review progress and provide feedback on strategies, data collection, and care plans.
• Develop staff trainings on documentation standards and perform Records Review Committee duties.
• Prepare participant records for external reviewers and liaise during on-site reviews.

Skills

Microsoft Office

Communication skills

Detail oriented

Team collaboration

Behavior intervention

Education

Bachelor's degree

Master's degree preferred

Job description

ServiceSource Inc. is seeking a Quality Improvement Manager to oversee ISP-related planning and documentation for adults with developmental disabilities in our Long-Term Community Integration Centers.

The role emphasizes accuracy of records, funding documentation, and cross-functional collaboration. The position requires a Bachelor’s degree, at least three years in the field, and training in Root Cause Analysis with background checks and eligibility assessments.