Impactful Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Winston-Salem (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Winston, NC is seeking a Public Safety Dispatcher / Telecommunicator to join a fast‑paced public safety communications center. You will collect information, verify locations, and relay critical details to responders, using CAD, radio, mapping, and telephone systems.

The role involves rotating shifts, nights, weekends, and holidays, with overtime during emergencies. A high school diploma and strong communication, typing, and listening skills are essential.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication are essential.
• Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions in Winston, NC is seeking a Public Safety Dispatcher / Telecommunicator to join a fast‑paced public safety communications center. You will collect information, verify locations, and relay critical details to responders, using CAD, radio, mapping, and telephone systems.

The role involves rotating shifts, nights, weekends, and holidays, with overtime during emergencies. A high school diploma and strong communication, typing, and listening skills are essential.