Public Safety Dispatcher – Emergency Telecommunicator (24/7)

Regional 911 Intake Solutions; Greenville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking a public safety dispatcher in Ayden, NC. The role involves processing emergency and nonemergency requests, verifying locations, and prioritizing incidents while operating CAD, telephones, maps, and radio systems.

Applicants should have a high school diploma or equivalent, strong typing, listening, and communication skills, and be prepared for shift work, with certifications varying by services and jurisdiction.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Accurate typing, active listening, clear communication, ability to switch between tasks.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Job description

Regional 911 Intake Solutions is seeking a public safety dispatcher in Ayden, NC. The role involves processing emergency and nonemergency requests, verifying locations, and prioritizing incidents while operating CAD, telephones, maps, and radio systems.

Applicants should have a high school diploma or equivalent, strong typing, listening, and communication skills, and be prepared for shift work, with certifications varying by services and jurisdiction.