Public Safety Dispatcher & Telecommunicator: Emergency Ops Pro

Regional 911 Intake Solutions; Burlington (NC); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Resumo da oferta

Regional 911 Intake Solutions in Alamance, NC is seeking dedicated Public Safety Dispatchers to join its telecommunication team. You will process emergency and nonemergency requests, verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems.

Duties may include night, weekend, and holiday shifts with overtime during emergencies. A high school diploma or equivalent is commonly required; strong typing, active listening, and clear communication

Qualificações

• Typing accuracy and speed typically required.
• Active listening and clear verbal communication are essential.
• Certifications vary by jurisdiction and service handled.

Responsabilidades

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Conhecimentos

Typing

Active Listening

Clear Communication

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Regional 911 Intake Solutions in Alamance, NC is seeking dedicated Public Safety Dispatchers to join its telecommunication team. You will process emergency and nonemergency requests, verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems.

Duties may include night, weekend, and holiday shifts with overtime during emergencies. A high school diploma or equivalent is commonly required; strong typing, active listening, and clear communication