Public Safety Dispatcher & Telecommunicator: Critical Response

Regional 911 Intake Solutions; Balsam Grove (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Balsam, NC is seeking Public Safety Dispatchers and Telecommunicators to support emergency response centers. You will handle emergency and nonemergency requests, verify locations, and coordinate resources while maintaining detailed records.

The role requires accurate typing, active listening, clear communication, and the ability to switch between tasks during rotating shifts and varying schedules. Training and certifications vary by agency.

Qualifications

• High school diploma or equivalent commonly required.
• Typing accuracy and active listening essential.
• Ability to switch between multiple tasks during shifts.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Telephone systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Balsam, NC is seeking Public Safety Dispatchers and Telecommunicators to support emergency response centers. You will handle emergency and nonemergency requests, verify locations, and coordinate resources while maintaining detailed records.

The role requires accurate typing, active listening, clear communication, and the ability to switch between tasks during rotating shifts and varying schedules. Training and certifications vary by agency.