Impactful Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Coulter (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers to support the flow of information between the public and emergency responders in Coulters, PA. Responsibilities include call taking, dispatch, and incident coordination with a focus on accurate data entry and prompt resource deployment.

The role requires a high school diploma, strong typing and listening skills, and the ability to handle multiple tasks under pressure.

Qualifications

• High school diploma or equivalent required.
• Typing accuracy, active listening and clear communication essential.
• Certifications depend on services and jurisdiction.
• Able to switch between tasks; background checks and training may be required.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Telephone systems

Mapping software

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers to support the flow of information between the public and emergency responders in Coulters, PA. Responsibilities include call taking, dispatch, and incident coordination with a focus on accurate data entry and prompt resource deployment.

The role requires a high school diploma, strong typing and listening skills, and the ability to handle multiple tasks under pressure.