Emergency Communications Dispatcher — Impactful Public Safety Role

Regional 911 Intake Solutions; Adrian Mines (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to join De Lancey, PA centers. The role combines information flow, decision-making, and technology, supporting dispatch across police, fire, and EMS as required.

Responsibilities include processing calls, verifying locations, prioritizing needs, and operating CAD, telephony, mapping, and radio equipment. A high school diploma is commonly required, with ongoing training and certifications dependent on

Qualifications

• Accurate typing and listening skills are essential.
• Ability to communicate clearly with callers and responders.
• Comfort switching between tasks and maintaining composure under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and adhere to information-security rules

Skills

Typing

Active listening

Clear communication

Task switching

Education

High school diploma

Tools

CAD/dispatch systems

Telephone systems

Mapping systems

Radio communication

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to join De Lancey, PA centers. The role combines information flow, decision-making, and technology, supporting dispatch across police, fire, and EMS as required.

Responsibilities include processing calls, verifying locations, prioritizing needs, and operating CAD, telephony, mapping, and radio equipment. A high school diploma is commonly required, with ongoing training and certifications dependent on